Oneida-Madison Electric Cooperative knows that sometimes our members fall on hard times. In addition to applying for the Home Energy Assistance Program (HEAP), members may find help from any of the below listed governmental and charitable organizations in our region. These programs offer assistance with utility bills if their individual conditions are met. We encourage members to contact any of the below programs as their first step in help with payment assistance. 

Madison County

Oneida County

  • Department of Social Services 

(315) 366-2211

  • Community Action Program

(315) 684-3144 Morrisville office

(315) 697-3588 Canastota office

  • Office of the Aging


  • Catholic Charities


  • Caz Cares

(315) 655-3174

  • Salvation Army

(315) 363-7560


  • HEAP Utica (315) 798-5559 
  • HEAP Rome (315) 356-2840
  • American Red Cross of Mohawk Valley

(315) 733-4666 Utica office

(315) 866-2890 Herkimer office

  • Mohawk Valley Community Action

(315) 339-2649 Rome office

(315) 733-4873 Utica office

  • Office of the Aging

(315) 798-5456

  • Catholic Charities

(315) 724-0120 Utica office

(315) 337-8600 Rome office

  • Salvation Army

(315) 724-8736



If you are having a difficult time paying your bill and you're not eligible for any of the above listed programs, depending on the status of your account, you may be eligible for a payment arrangement. Please contact our office at 315-893-1851 to speak with one of our Member Services Representatives to see if you qualify.