When your power goes off, there are a few things you can do to help us in restoring your power as quickly as possible.
·Check
your panel box (breaker or fuse box). Make sure there are
none that are
tripped or blown.
·If possible, check with neighbors and find out if their power is off. This is helpful to the crew in locating the problem.
Call the Cooperative office at 315-893-1851 to report an outage during normal office hours, after hours call 1-800-547-3441.
When
calling during normal office hours (7:30 am –
4:00
pm) you will speak directly to Cooperative personnel
and relay the problem.
When
calling after 4:00pm Monday through Friday and on
weekends, you will speak with our Dispatching Service.
Please
give the dispatcher your name, telephone number,
map location number and any information that might
be helpful to restoring the power, such as location of
a tree on power line or a broken pole. This information will be recorded and
Cooperative personnel will be notified
immediately of the problem.
Stay away from downed lines and warn others to stay away. The conductors may remain “hot” even though they may be laying on the ground.
Whenever an outage occurs, you may be certain that Oneida Madison Electric Cooperative personnel are working to restore your power as soon as possible.
We want to thank you in advance for your patience and cooperation.